RETURN POLICY

Currently orders cannot be exchanged, unless item is faulty or incorrect.We currently only accept returns. Once confirmed by our team, a new order can be placed through website at any time or if you contact us on email you can place an order via our Customer Service team.

Please note, we may be unable to combine orders, change the size, edit your billing and shipping details or add pieces to an existing order once it has been placed. Please contact our Customer Service Team on and if still in time, we will try our best to accommodate your changes. If you decide to cancel your order after it has been processed we will unfortunately be unable to refund any shipping related charges incurred.

 

Please be aware that customs and import duties, taxes and/or fees may be payable, and are the responsibility of the customer (even if you refuse to accept delivery of the shipments upon arrival).

 

Website is not responsible for the VAT, duties and/or any other taxes applied by the local customs authority, and we cannot predict the charges that may incur for each shipment. As such, it is your responsibility to verify with local custom offices if any charges are payable upon delivery. If your order is subject to any of these charges, they must be paid in full by you in order for your package to clear customs or to be delivered to you. Customs authorities require that we state the value of your order directly on your package(s).

 

Customs agents have the right to delay release of your package(s), and they may also deny delivery. If you refuse delivery and/or to pay these charges the package may be sent back to us, and costs and charges due for payment, including return shipping costs, may be deducted from any refund due to you.

Please contact our Customer service at support @balloopen.com to get the return address.